> For the complete documentation index, see [llms.txt](https://exbit-1.gitbook.io/exbit-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://exbit-1.gitbook.io/exbit-docs/bang-zhu-yu-zhi-chi/lian-xi-ke-fu.md).

# 联系客服

**一、联系我们**

如您在使用 EXBit 平台过程中遇到账户、充值、提现、交易、安全等相关问题，可通过以下官方渠道寻求帮助：

* **在线客服**：登录 EXBit 平台后，通过官网或 App 内的在线客服入口提交咨询
* **官方邮箱**：<support@ex520.com>

**二、建议准备资料**

为提升处理效率，建议您在提交问题时尽量准备以下完整资料：

<table data-search="false"><thead><tr><th align="center">序号</th><th>资料类型</th><th>说明</th></tr></thead><tbody><tr><td align="center">1</td><td>注册 UID</td><td>您的唯一账户标识号</td></tr><tr><td align="center">2</td><td>问题描述</td><td>请清晰、详细地描述所遇到的问题</td></tr><tr><td align="center">3</td><td>相关截图</td><td>页面提示、错误信息或相关操作界面的截图</td></tr><tr><td align="center">4</td><td>区块交易 HASH / TxID</td><td>区块链上的交易唯一标识（如有）</td></tr><tr><td align="center">5</td><td>币种名称</td><td>涉及的数字资产币种</td></tr><tr><td align="center">6</td><td>充值或提现地址</td><td>进行充值或提现的钱包地址</td></tr><tr><td align="center">7</td><td>发生时间</td><td>问题发生的具体时间（请注明时区）</td></tr></tbody></table>

**资料越完整，平台越能更快协助您定位并处理问题。**

**三、服务说明**

* 客服团队将在收到您的请求后尽快处理并给予回复
* 复杂问题可能需要进一步核实，敬请耐心等待
* 如有紧急情况，请通过在线客服渠道优先联系

**EXBit 团队**&#x20;


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://exbit-1.gitbook.io/exbit-docs/bang-zhu-yu-zhi-chi/lian-xi-ke-fu.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.