> For the complete documentation index, see [llms.txt](https://exbit-1.gitbook.io/exbit-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://exbit-1.gitbook.io/exbit-docs/help-center/privacy-policy.md). # Privacy Policy **EXBit Privacy Statement** **Introduction** EXBit (hereinafter referred to as "EXBit," "we," or "the Platform") attaches great importance to user privacy protection and strictly fulfills its data protection responsibilities. This Privacy Statement is intended to clearly and transparently explain to you how we collect, use, store, and protect your personal information, as well as the rights you enjoy when using EXBit services. Please carefully read and fully understand all contents of this Privacy Statement before using the services provided by EXBit. If you do not agree with any provision of this Statement, you should immediately cease accessing or using our services. **1. Scope of Application** This Privacy Statement applies to all services provided by EXBit, including but not limited to: * EXBit official website, mobile applications (Apps), clients, and mini-programs; * APIs (Application Programming Interfaces) and related functionalities; * Digital asset trading and related services; * Related platforms and cooperative projects within the EXBit ecosystem. This Privacy Statement, together with the User Agreement, Terms of Use, and rules and announcements published by the Platform from time to time, constitutes the complete agreement between you and us. **2. How We Collect Your Personal Information** To provide you with secure, efficient, and personalized services, we collect your personal information in the following scenarios: **2.1 Information You Voluntarily Provide** * **Contact Information:** Name, email address, phone number, etc. * **Identity Information:** To fulfill Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations required by laws and regulations, we may collect your government-issued identification documents (such as ID cards, passports), date of birth, nationality, and biometric information (such as facial images, used solely for identity verification). * **Financial and Transaction Information:** Bank account information, wallet addresses, transaction records, and account operation logs. **2.2 Information We Automatically Collect** When you access or use our Platform, we may automatically collect the following information: * **Device Information:** IP address, MAC address, device model, operating system version, browser type, and unique device identifiers. * **Usage Data:** Your login times, browsing and click behavior, page dwell time, and preference settings. **2.3 Sensitive Permissions Description** When using our mobile applications, we may request the following device permissions, used only for specific scenarios: * **Camera/Photo Gallery:** Used for uploading identity verification materials, profile pictures, or conducting facial recognition (KYC). * **Biometric Permissions:** Used solely for quick login verification. Relevant biometric data is stored locally on your device and will not be uploaded to the server. **3. How We Use Your Personal Information** We use your personal information for the following legitimate purposes: * **Service Provision and Contract Performance:** To open your account, process digital asset transactions, fiat currency deposits and withdrawals, and transfer services. * **Compliance and Risk Management:** To perform identity verification, AML reviews, risk control, and fraud prevention. * **Customer Support and Communication:** To respond to your inquiries, send service notifications, and security alerts. * **Service Optimization:** To analyze user behavior in order to improve Platform functions and optimize user experience. **4. How We Share Your Information** We respect your privacy rights and will not sell or rent your personal information to any third party. We may share your information only in the following specific circumstances: * **Regulatory and Legal Requirements:** Disclosure of information in accordance with laws, regulations, court orders, or regulatory authority requirements. * **Service Providers:** To support Platform operations, we may share necessary information with third-party service providers (such as identity verification services, data analytics services, cloud service providers). They will strictly comply with confidentiality obligations and use the data only for the agreed purposes. * **Business Transfers:** In the event of mergers, acquisitions, or asset sales, your personal information may be transferred as part of the assets. We will require the receiving party to continue to comply with this Privacy Statement. * **Other Circumstances with Your Consent:** We will share your information with other parties upon obtaining your explicit consent. **5. Your Rights Regarding Personal Information** In accordance with applicable data protection laws, you have the following rights regarding your personal information: * **Access and Correction:** You have the right to log in to your account to view or update your contact information. Identity verification information (KYC) generally cannot be modified at will; if changes are needed, please apply through customer service channels. * **Deletion and Account Closure:** You have the right to request deletion of your personal information or closure of your account. We will process such requests in accordance with the law after verifying your identity, except for data that must be retained due to legal compliance requirements. * **Withdrawal of Consent:** You may disable camera, photo gallery, and other permissions at any time in your device settings, or withdraw consent for receiving marketing communications through customer service. **6. Cookies and Similar Technologies** To enhance your user experience, we use Cookie technology for session management, personalized content recommendations, and traffic analysis. You can manage Cookie preferences through your browser settings; however, please note that rejecting certain Cookies may affect the normal use of the Platform. **7. Information Security** We adopt industry-leading security measures to protect your data: * **Technical and Organizational Measures:** Data encryption (SSL/TLS), access controls, firewalls, and intrusion detection systems are employed to prevent data leakage, damage, or loss. * **Personnel Management:** Access permissions are strictly restricted, and employees receive regular data security training. * **Regular Audits:** Regular security self-assessments and compliance reviews are conducted to ensure the effectiveness of protective strategies. **8. Children's Privacy Protection** Our services are not directed to minors under the age of 13 (or such lower age as specified in your jurisdiction). We do not knowingly collect personal information from minors without obtaining parental or guardian consent. If we discover that such data has been inadvertently collected, we will delete the relevant data as soon as possible. **9. Updates to the Privacy Statement** As laws, regulations, or business practices may change, we may update this Privacy Statement from time to time. We will post the updated version in a prominent location on the Platform, with the effective date indicated. We recommend that you review it periodically to stay informed of the latest content. **10. Contact Us** If you have any questions, complaints, or suggestions regarding this Privacy Statement or personal information protection, please contact us through the Customer Service Center. We will process your request and provide a response within a reasonable time (usually no more than 30 days). **EXBit Team** --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://exbit-1.gitbook.io/exbit-docs/help-center/privacy-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. 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