# GUIDELINES FOR THE RETURN OF FUNDS As a digital asset trading platform, EXBIT values the security of the user ' s assets and, to the extent that technical conditions permit, will assist the user in addressing the problem of filling anomalies caused by operational errors. If you find that the amount of the charge is not properly recorded in the EXBIT account, you can submit an application for return through the official passenger service. Upon receipt of information, the Platform will independently review and assess each application. #### 1. Applicable to recovery In general, the following prerequisites are usually met for entering the recovery process: 1\. The address to which the transfer was made belongs to your EXBIT filling address , the target address for which you are actually charged must be the address assigned to you by the platform, not the address of another person or third party. 2\. Area chain trading status successfully confirmed The transaction was shown as a success in the block browser and met the corresponding network confirmation requirements. It is only when the above conditions are met that it is possible for the Platform to further assess the availability of technology to recover. #### 2. Not applicable to recovery The following cases are generally outside the scope of the Platform ' s recovery assistance: 1, Wrong address If you transfer funds to an address that is not generated by EXBIT, or to an address that is unknown, belongs to another platform or private wallet, EXBIT will not normally be able to intervene. 2, transfers to others If you do not transfer the assets directly to another individual, business or third party platform to EXBIT, the action is not a platform filling back to the scene. EXBIT can not be handled. 3, very small charge When the value is very low and is below the system processing requirements, it is usually not possible to recover manually. 4\. Technological irreversibility Part of the wrong chain, wrong currency or contractual interaction may not be restored technically, and the platform will inform you based on the actual assessment. #### 3. Type of recovery, projected processing time and cost The recovery process varies from case to case, and the processing cycles and costs of common situations are usually associated with: All kinds of money Chain Type Need manual extraction Does it involve a wallet technical team involvement? Operational complexity Current processing schedule Please note: Costs are usually collected only if successful recovery or compliance with the charge-back rules Final processing cycle and cost criteria, based on final confirmation of customer service Part of the complexity may take longer to process. #### 4. Description of fees paid If your request for recovery is subject to processing fees upon assessment, please proceed as follows: 1\. Contact EXBIT Official Service Access to the correct official collection address and payment instructions. 2, fees paid as required Please comply strictly with the information provided in the client's service to complete the payment and to avoid the error of payment affecting the progress of the processing. 3, pending outcome When the payment is completed, the platform will arrange for the corresponding team to continue the process, and you can follow up on the progress through the client service. #### 5. Important reminders All funds must be recovered through official channels. Do not trust any unofficial individuals, communities or third-party intermediaries. The platform will do its best to help, but can't promise 100% success. Users are responsible for their own filling operations, and please check all information carefully before doing so --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://exbit-1.gitbook.io/exbit-docs/help-center/ying-wen/exbit-help-center/help/common-issues/guidelines-for-the-return-of-funds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.