# Contact the customer service If you have problems with accounts, filling, cash withdrawal, transactions, security, etc. while using EXBIT, you can seek help through EXBIT official passenger service channels. In order to improve the efficiency of your handling, you are advised to prepare as much complete information as possible when submitting a submission, for example: Register UID Problem description Relevant screenshots Block Trading Hash / TxID Currency Name Fill or Cash Address Time of occurrence The more complete the information, the faster the platform will help you locate and deal with the problem. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://exbit-1.gitbook.io/exbit-docs/help-center/ying-wen/exbit-help-center/help/contact-the-customer-service.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.