# Other issues With the proliferation of digital assets, fraud is also escalating. From telecommunication fraud disguised as a guest to fishing websites disguised as official platforms, attacks have become increasingly covert. In order to help users raise their security awareness, EXBIT collates common fraud techniques and precautions to help you better protect your accounts and assets. ### I. Common methods of fraud #### 1. Counterfeiting as a guest service / Official The fraudster may be able to contact you as follows: Exchange staff Project or cooperating party The so-called “regulatory body” Active or Airborne Administrator Common speech: Your account is abnormal and needs immediate verification Financial risk detected, please provide a authentication code Assistance in upgrading account privileges Provides collateral to restore your assets Important reminder: Official EXBIT will not ask for the following information: Password Authentication code Private Key Notes #### Fishing links, fishing websites The fraudster may forge the following pages: Exchange Download Page Active or Airdrop Page Wallet Connect Page Benefits or Bulletin Page Common inducing behaviour Enter collateral or private key Authorized Wallet Permissions Signature of unknown contract Common features Domain names are very similar to official networks (one character short) Emphasis on “immediate operation” “time-bound activities” Lead to authorization or signature #### 3 Social fraud (Telegram / Discord / X, etc.) The fraudster may talk privately: Claims of assistance in solving the problem Providing “internal information” Invite to the profit pool. Guide transfer investments Once operational, assets may be transferred and difficult to recover. #### Fake App / false plugin Malicious software may be disguised as: Wallet Plugin Exchange App Project tool The installation may result in the theft of account information or the direct transfer of assets. ### How can fraud be identified? #### Officially, no sensitive information. The following information should never be provided: Notes Private Key Authentication code Walletshot Once a request is made, it can be considered a fraud. #### 2. Validation of web sites and domain names Please confirm: Use HTTPS Access through official networks Avoid clicking on third-party links Example (false domain name): I'm sorry, ex.com. #### 3. Verification through official channels Please obtain information through: EXBIT Official Gazette Network Link Official social account App Indoor #### 4. Alert against unusual behaviour The following conditions require high vigilance: I'll talk to you in person. Motivation Commitment to high returns Provide internal information Send short links ### III. PRELIMINARY RECOMMENDATIONS #### 1. Do not click on strange links In particular, from: Private letters Community Advertising Two-dimensional code. #### 2. Careful contracting Avoid: Unlimited Authorization Unknown contract Full authorization #### 3. Asset segregation Recommendations: Hot wallet for trading Cold Wallet for Storage The main wallet does not connect to a strange website. #### Four, open 2FA Recommendations: Google Auditor Authy. SMS only is not recommended #### 5. Maintaining software updates Including: System Wallet. Browser TM 0TM 2 ### IV. How to deal with fraud? Please implement immediately: 1\. Stop all operations 2\. No transfer, no authorization 3\. Modify account passwords Withdrawal of authority Contact EXBIT official guest service ### V. Security Summary Bearing in mind the following principles: No private keys or notes provided We don't deal with problems through private conversation. I don't believe in high income. Other Organiser No arbitrary authorization. EXBIT is committed to providing a safe and secure trading environment for users. ### Reasons for failure of identification (KYC) In the case of identification, the failure to pass results from: #### 1. Inadequate documentation Reason: Fuzzy, reflective Incomplete information Picture Cut Recommendation: Please film in a well-lighted environment to ensure clarity and completeness. #### The type of document does not match Reason: Use unsupported documents Documents expired. Recommendation: Use of a valid identity card, passport or driver ' s licence. #### 3. Inconsistent information Reason: Cannot initialise Evolution's mail component. Inconsistencies with documents Recommendation: Ensure full consistency (including format). #### 4. Face recognition failure Reason: Not enough light. Face mask. Recommendation: Unshielded, right on camera. #### 5. Irregular documents Reason: Multiple Account Usage Risk tip Recommendation: Use of authentic personal documents. #### Networking issues Reason: Upload failed Network Break Recommendation: Try again after stabilizing the network. If repeatedly failed, please contact EX customer service. ### Untie identification (2FA) #### Page Operational steps: 4\. Login EXBIT official network 5\. Access to \[accounts and security] Three, click. 6\. Enter authentication code complete Sweet hint If this is not possible, contact the customer service and provide: Application code UID Recent trading time #### 2, App end Operational steps: Open EXBIT App 7\. Access to \[account security] Three, click. 8\. Input certification code submission Note\*\* It is recommended that mailboxes and cell phone numbers be tied to follow-up. #### 3. Delete the account Note After the account has been deleted: Unrecoverable Cannot Login Data not searchable Operational step 9\. Login EXBIT 10\. Enter \[set] 11\. Click \[Deletion Account] 4 By hint Before deletion Assets cleared No outstanding orders Record kept #### What if you don't get the mail? Search steps 12\. Confirmation of Mailboxes Confirms login using registered mailboxes. 13\. Checking spam View: Wastebin Promote mail 14\. Checking Mailbox Status Confirm: It's normal. No Intercept Settings 15\. Inspection capacity The mailbox will be full of mail. 16\. Use of mainstream mailboxes Recommendations: Gmail Outlook If not yet received, please contact EXBIT Customs. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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